Empire Carol Rose Outdoor Loft Series 24 Inch Gas Burner Kit

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Fuel Type: Natural Gas


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Empire Carol Rose Outdoor Loft Series 24 Inch Gas Burner Kit

 

The Empire Carol Rose Outdoor Loft Series 24 Inch Gas Burner Kit is the perfect addition to your outdoor space. Fire up your outdoor gathering area or patio with this stunningly profile gas burner kit, which produces 36,000 BTU’s of beautiful, cozy heat. With a minimum fireplace dimension of 34" width x 27" rear width x 18"H x 18"D, this gas burner fits perfectly in any outdoor setting. It is crafted with stainless steel for superior durability. The included gas saving electronic ignition with variable flame remote control makes it easy to use. No other materials are required, and it’s UL certified for your safety and peace of mind. Empire Carol Rose stands behinds its product, offering you a 5-year limited warranty. Step up your outdoor entertaining with the Empire Carol Rose Outdoor Loft Series 24 Inch Gas Burner Kit.

 

 

Key Features

 

• Type: Outdoor Gas Burner Kit
• BTUs: 36,000
• Minimum Fireplace Dimensions: 34" Front Width x 27" Rear Width x 18"H x 18"D
• Included Items: Stainless Burner, Gas Saving Electronic Ignition With Variable Flame Remote Control
• Required Items: None
• Ignition Type(s): Gas Saving Electronic Ignition With Battery Backup
• Material: Stainless Steel
• Certification: UL
• Warranty: 5 Year Limited

 

 

Specifications

 

Weight (in lbs) 16
Brand/Manufacturer Empire
Heating BTU 36,000
Ignition Type
Battery powered electronic ignition with variable flame height control remote.
Fuel Type Propane / Natural Gas
Dimensions
Front Width: 34" Rear Width: 27" Depth: 18" Height: 22" Installs Into The 36" Empire Outdoor Firebox
Height 22"
Depth 18"

 

 

Manuals

 

Download Product Manual

 

 

Warranty

 

• Any product that is intended for outdoor use is provided with a guarantee of a 5-year limited warranty. This warranty covers any manufacturing defects that might occur within this period, offering you peace of mind for five years.


• Similarly, all remote control devices and lighting systems come with their own assurance in the form of a 1-year limited warranty. This means for one year after your purchase, we've got you covered if any issues arise due to manufacturing faults.


If you have any questions about your Empire Warranty please contact us at  sales@theflawlesshost.com or give us a call at 1-747-318-3714.

 

 

Returns & Refunds

 

• You can cancel your order prior to shipping for no charge

• All returns must be postmarked within thirty (30) days of the delivery date

• You can return your order for a refund or exchange

• Once your return is approved, your item must be returned within 10 calendar days

• All returned items must be in new and unused condition, inclusive of all original packaging, assembling instructions, included manuals, tags and labels

• All returned products are subject to a 20% restocking fee

• You will be responsible for all return shipping costs

• There are no returns on custom products

• For damaged or missing items, and instructions on how to initiate a return please see our Return & Refund Policy


We’re here to help! Please contact us at any time at sales@theflawlesshost.com to discuss a return.

 

 

Shipping

 

Processing and Delivery Times

 

• Once you place your order, you will receive an order confirmation email.

• All orders are processed within 1-2 days. Free standard shipping typically takes between 5-8 days.

• If we are experiencing a high volume of orders, shipments may be delayed for a few days.

 

Shipping Locations

 

We do not ship outside the USA.

 

Shipping Carriers

 

The Flawless Host ships all orders via USPS, UPS, FedEx, and DHL depending on the supplier and the location of the customer.

 

Tracking Your Order

 

Once your order has shipped, you will receive an email with a tracking number to track your order via the carrier. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

 

Missing Orders

 

If your order is not received for any reason, please email us at sales@theflawlesshot.com or call us at 1-747-318-3714 and we will help file an insurance claim. Please include your name, address, phone number and order number.

 

Damaged Orders


• Prior to signing for your purchase, please carefully inspect the packaging for any damage.

• If your package arrives with major damage, please take photos of every side of the shipment and write ‘Shipment Damaged’ on the Bill of Lading (BOL) provided by the courier. You also have the right to refuse the delivery. Please email us immediately at sales@theflawlesshost.com with all of your photos, order number, name, shipping address and phone number.

• If your package arrives with minor damage, please take photos of every side of the shipment and write ‘Received with Possible Concealed Damage’ on the Bill of Lading. If you notice any damage upon opening, please email us immediately at  sales@theflawlesshost.com with all of your photos, order number, name, shipping address, phone number, and a copy of the Bill of Lading.

• Depending on the extent of the damage, we can either arrange for a replacement or refund within seven (7) business days.

• If we do not receive any contact from you within 48 hours, we will assume that the order arrived in good condition and with all included parts.

• If you believe the product is defective, please email us immediately at  sales@theflawlesshost.com and we will work with you to resolve the issue. Please include your order number, name, address, phone number, a brief description of the issue and any relevant photos.

• Please keep all packaging until you are confident in your purchase. You will be responsible for any additional charges or restocking fees as a result of incomplete packaging.

 

All Other Questions

 

For any other questions regarding shipping, please email us at sales@theflawlesshot.com or call us at 1-747-318-3714 and we will help however we can!

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