Processing and Delivery Times
- Once you place your order, you will receive an order confirmation email.
- All orders are processed within 1-2 days. Free standard shipping typically takes between 5-8 days.
- If we are experiencing a high volume of orders, shipments may be delayed for a few days.
Shipping Locations
We do not ship outside the USA.
Shipping Carriers
The Flawless Host ships all orders via USPS, UPS, FedEx, and DHL depending on the supplier and the location of the customer.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order via the carrier. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Missing Orders
If your order is not received for any reason, please email us at sales@theflawlesshot.com or call us at 1-747-318-3714 and we will help file an insurance claim. Please include your name, address, phone number and order number.
Damaged Orders
- Prior to signing for your purchase, please carefully inspect the packaging for any damage.
- If your package arrives with major damage, please take photos of every side of the shipment and write ‘Shipment Damaged’ on the Bill of Lading (BOL) provided by the courier. You also have the right to refuse the delivery. Please email us immediately at sales@theflawlesshost.com with all of your photos, order number, name, shipping address and phone number.
- If your package arrives with minor damage, please take photos of every side of the shipment and write ‘Received with Possible Concealed Damage’ on the Bill of Lading. If you notice any damage upon opening, please email us immediately at sales@theflawlesshost.com with all of your photos, order number, name, shipping address, phone number, and a copy of the Bill of Lading.
- Depending on the extent of the damage, we can either arrange for a replacement or refund within seven (7) business days.
- If we do not receive any contact from you within 48 hours, we will assume that the order arrived in good condition and with all included parts.
- If you believe the product is defective, please email us immediately at sales@theflawlesshost.com and we will work with you to resolve the issue. Please include your order number, name, address, phone number, a brief description of the issue and any relevant photos.
- Please keep all packaging until you are confident in your purchase. You will be responsible for any additional charges or restocking fees as a result of incomplete packaging.
All Other Questions
For any other questions regarding shipping, please email us at sales@theflawlesshot.com or call us at 1-747-318-3714 and we will help however we can!