Looking to make a bold statement with your fireplace design? Look no further than the stylish and versatile EcoSmart Fire XL 500 20 Inch Ethanol Fireplace Burner. Perfect for contemporary, sophisticated designs, its stainless steel burner is sleek and modern and great for energy efficiency. The 5L ethanol burner can create a beautifully long, enduring flickering flame – ideal for horizontal settings! Add it to any of our Flex firebox inserts to tailor your own special setup that’s good for the environment without the mess or smoke. No matter the setting, this burner works well as a standalone piece or paired with other items. Packed with amazing technology and made with a clean-lined design, you’re sure to be impressed by this exciting take on an open fire!
Easily integrated into bespoke settings – from specially-made cabinetry, media units, walls, floating timber to stone benches and pillars.
Diverse range of materials can be used in your bespoke fire – think concrete and hard timber benches, marble recesses, stacked stone walls, stainless steel – even metal barrels cut in half!
Purpose-designed baffle inserts allow you to regulate and further stabilise the flame.
No Harmful By-products
e-NRG bioethanol produces a beautiful orange flame from start to finish without producing by-products such as smoke, soot or ash.
Awarded the 2009 Hearth & Home Vesta Award (USA).
Standalone or Integrated
Easily installed as a standalone ethanol burner in tailored setting or in conjunction with a zero-clearance Flex Fireplace Insert.
Tested World Wide
EcoSmart collection has been thoroughly tested against a number of global standards and are UL Listed in the USA, Certified for EU and UK in accordance with EN16647, and satisfy the ACCC Safety Mandate for Australia.
• Stainless Steel Grade 304
WEIGHT lb [kg]
• 14.3 [6.5]
MODEL DIMENSIONS in [mm]
• L 19.7 
• W 7.7 
• D 4.4 
CAPACITY Gallon [Litre]
• 1.3 
HEATS ON AVERAGE ft2 [m2]
• 431 
MINIMUM ROOM ft2 [m2]
• 2825 
• 10 - 13 Hours
• 12 MJ/h - 11430 BTU/h - 3.4 kW
Installation and Operation Manual
Ethanol Burners Look Book
• The Company warrants that the Goods will be supplied in undamaged condition.
• On discovery of any defect, Customer must immediately notify the Company in writing.
• Customers must not carry out any remedial work without obtaining Company's written consent.
• No terms, conditions and warranties implied by law in relation to the agreement between the Company and Customer.
• Customer acknowledges and agrees it has not relied on advice from the Company regarding suitability of Goods for any purpose.
Length of Warranty
• 12-month warranty from date of purchase for stainless steel parts and other materials
• Warranty does not cover chips and scratches
• Concrete Composite products may vary in colour, texture, and porosity; however, these are considered inherent and valued qualities
• Hairline cracks are possible and not considered defects
Express Warranties Do Not Include
• Service calls to correct installation or instruct on product use.
• Repairs excluded when product is used outside of normal domestic/commercial use, altered or serviced by unauthorized parties.
• Pick up and delivery, maintenance, transport and travel costs in connection with repair not included.
• Damage caused by accident, misuse or Acts of God excluded.
If you have any questions about your EcoSmart Fire Warranty please contact us at email@example.com or give us a call at 1-747-318-3714.
• You can cancel your order prior to shipping for no charge
• All returns must be postmarked within thirty (30) days of the delivery date
• You can return your order for a refund or exchange
• Once your return is approved, your item must be returned within 10 calendar days
• All returned items must be in new and unused condition, inclusive of all original packaging, assembling instructions, included manuals, tags and labels
• All returned EcoSmart Fire products are subject to a 20% restocking fee
• You will be responsible for all return shipping costs
• There are no returns on custom products
• For damaged or missing items, and instructions on how to initiate a return please see our Return & Refund Policy
We’re here to help! Please contact us at any time at firstname.lastname@example.org to discuss a return.
• Once you place your order, you will receive an order confirmation email.
• All orders are processed within 1-2 days. Free standard shipping typically takes between 5-8 days.
• If we are experiencing a high volume of orders, shipments may be delayed for a few days.
We do not ship outside the USA.
The Flawless Host ships all orders via USPS, UPS, FedEx, and DHL depending on the supplier and the location of the customer.
Once your order has shipped, you will receive an email with a tracking number to track your order via the carrier. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
If your order is not received for any reason, please email us at email@example.com or call us at 1-747-318-3714 and we will help file an insurance claim. Please include your name, address, phone number and order number.
• Prior to signing for your purchase, please carefully inspect the packaging for any damage.
• If your package arrives with major damage, please take photos of every side of the shipment and write ‘Shipment Damaged’ on the Bill of Lading (BOL) provided by the courier. You also have the right to refuse the delivery. Please email us immediately at firstname.lastname@example.org with all of your photos, order number, name, shipping address and phone number.
• If your package arrives with minor damage, please take photos of every side of the shipment and write ‘Received with Possible Concealed Damage’ on the Bill of Lading. If you notice any damage upon opening, please email us immediately at email@example.com with all of your photos, order number, name, shipping address, phone number, and a copy of the Bill of Lading.
• Depending on the extent of the damage, we can either arrange for a replacement or refund within seven (7) business days.
• If we do not receive any contact from you within 48 hours, we will assume that the order arrived in good condition and with all included parts.
• If you believe the product is defective, please email us immediately at firstname.lastname@example.org and we will work with you to resolve the issue. Please include your order number, name, address, phone number, a brief description of the issue and any relevant photos.
• Please keep all packaging until you are confident in your purchase. You will be responsible for any additional charges or restocking fees as a result of incomplete packaging.
For any other questions regarding shipping, please email us at email@example.com or call us at 1-747-318-3714 and we will help however we can!
Great variety and competitive pricing. Thanks for making it easy!
I’ve been trying to find the perfect wine fridge for my new garage. After looking at all the big box stores and finding nothing that fit our taste/style, I came accross the perfect fridge here. A quick email to confirm the fit and the whole process from ordering to delivery was seamless and easy. I’ll definitely be keeping my eyes peeled for some additional stuff to outfit our garage.
Love my new pizza oven. The customer service rep helped me pick out the ideal oven for my needs. I was really impressed with the amount of knowledge they had on the various models I was looking at. Clearly they know their pizza.
You can tell they care a ton about the experience of the customer. Very knowledgeable and didn't care so much if I purchased, as much as I got my questions answered.
Thank you for making shopping for appliances easy! I had a number of complicated questions that they answered via chat. It definitely felt like they were trying to help more than just trying to sell me something. Would 100% recommend!
If you're in the market for high end appliances, these are the people to go to. They know their stuff cold. Great experience.
The Flawless Host team was great! So helpful and they knew a bunch of product details I had trouble finding elsewhere. Highly recommend!
Brad at the Flawless Host was so helpful when I was shopping for pizza ovens. I don't think I've met anyone who cares more about pizza than that guy! He clearly explained the differences between the brands, types of pizzas you could cook with each oven, and a million other pizza facts I've already forgotten. Great people to work with!
I know Brad personally and I can say I've never met someone who cares more about the details! He cares so much about the things he buys for his house (especially if it involves pizza!) that you know he'll steer you in the right direction.