Manuals

Specification Sheet
Installation Instructions
Use and Care Manual

Warranty

All Hestan Outdoor products come with a 1-year full warranty to give you piece of mind with your purchase. In addition, if you purchase a Hestan carbon fiber vinyl cover with your grill, your warranty period extends to 2 years.

All Hestan Indoor products come with a 3-year full warranty.

For more detailed information about the warranties for all of Hestan indoor and outdoor products, please refer to the product manual which can be found on the  Design Resources page on Hestan website.

If you have any questions about your Hestan Warranty please contact us at  sales@theflawlesshost.com or give us a call at 1-747-318-3714.

Returns & Refunds

- You can cancel your order prior to shipping for no charge

- All returns must be postmarked within thirty (30) days of the delivery date

- You can return your order for a refund or exchange

- Once your return is approved, your item must be returned within 10 calendar days

- All returned items must be in new and unused condition, inclusive of all original packaging, assembling instructions, included manuals, tags and labels

- All returned Hestan products are subject to a 20% restocking fee

- You will be responsible for all return shipping costs

- There are no returns on custom products

- For damaged or missing items, and instructions on how to initiate a return please see our Return & Refund Policy

We’re here to help! Please contact us at any time at sales@theflawlesshost.com to discuss a return.

Shipping

Processing and Delivery Times

- Once you place your order, you will receive an order confirmation email.

- All orders are processed within 1-2 days. Free standard shipping typically takes between 5-8 days.

- If we are experiencing a high volume of orders, shipments may be delayed for a few days.

Shipping Locations

We do not ship outside the USA.

Shipping Carriers

The Flawless Host ships all orders via USPS, UPS, FedEx, and DHL depending on the supplier and the location of the customer.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order via the carrier. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Missing Orders

If your order is not received for any reason, please email us at sales@theflawlesshot.com or call us at 1-747-318-3714 and we will help file an insurance claim. Please include your name, address, phone number and order number.

Damaged Orders

- Prior to signing for your purchase, please carefully inspect the packaging for any damage.

- If your package arrives with major damage, please take photos of every side of the shipment and write ‘Shipment Damaged’ on the Bill of Lading (BOL) provided by the courier. You also have the right to refuse the delivery. Please email us immediately at sales@theflawlesshost.com with all of your photos, order number, name, shipping address and phone number.

- If your package arrives with minor damage, please take photos of every side of the shipment and write ‘Received with Possible Concealed Damage’ on the Bill of Lading. If you notice any damage upon opening, please email us immediately at  sales@theflawlesshost.com with all of your photos, order number, name, shipping address, phone number, and a copy of the Bill of Lading.

- Depending on the extent of the damage, we can either arrange for a replacement or refund within seven (7) business days.

- If we do not receive any contact from you within 48 hours, we will assume that the order arrived in good condition and with all included parts.

- If you believe the product is defective, please email us immediately at  sales@theflawlesshost.com and we will work with you to resolve the issue. Please include your order number, name, address, phone number, a brief description of the issue and any relevant photos.

- Please keep all packaging until you are confident in your purchase. You will be responsible for any additional charges or restocking fees as a result of incomplete packaging.

All Other Questions

For any other questions regarding shipping, please email us at sales@theflawlesshot.com or call us at 1-747-318-3714 and we will help however we can!